Service Request Ticket

Service Request Information

CONTACT	Name	Morgan, Shelby	Date	Mar 16, 2017 11:32 AM
	Department	The Research Institute	Phone	88754
	Location		Email	morgans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130783 (opens in a new window)	Bldg/Room	TODD 202
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MMM1FGDV30	Location	Shelby Morgan, TRI
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0093918, Adobe Acrobat Pro XI v.11 from P0093918; Adobe CC2015* subscription Named user from Order#9196 JUNE2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBECC RELOAD SOFTWARE
	Wired NIC	68:5B:35:D1:D2:E5
	Wireless NIC	B0:34:95:F3:0B:2A
	Bluetooth NIC	B0:34:95:F3:0B:2B

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 20, 2017 12:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 20, 2017 12:16 PM	Upgrade to version 16.	Add Attachment
Kirsten Fauser	Mar 17, 2017 11:14 AM	Available until 1pm	Add Attachment
Megan Thibeault	Mar 17, 2017 09:25 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Mar 17, 2017 09:18 AM	Task reassigned to UCS Tech.	Add Attachment
Kyle Arthenayake	Mar 17, 2017 09:18 AM	update was not completed, has asked for a tech to come out and take a look at it, waiting on availability	Add Attachment
Kyle Arthenayake	Mar 17, 2017 09:14 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shina Oladiti	Mar 16, 2017 02:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 16, 2017 02:47 PM	Done!	Add Attachment
Shina Oladiti	Mar 16, 2017 11:55 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Hallie Jensen	Mar 16, 2017 11:32 AM	Needs updating her microsoft office suite on MacBook Pro	Add Attachment