Service Request Ticket

Service Request Information

CONTACT	Name	Tighe, Scott	Date	Mar 16, 2017 11:35 AM
	Department	Criminal Justice	Phone	14003
	Location		Email	tighes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121236 (opens in a new window)	Bldg/Room	MA 206
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV2VSDNML	Location	Scott Tighe, TT Assoc Professor
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:CF:C5:A7
	Wireless NIC	EC:35:86:4E:E1:A2
	Bluetooth NIC	EC:35:86:4E:E1:A3

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 16, 2017 02:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 16, 2017 02:48 PM	Done!	Add Attachment
Megan Thibeault	Mar 16, 2017 01:02 PM	The user needs to save the files in the H drive then move them from the H drive to the P drive. If he uses his local computer like the cdrive or desktop he will run into permission issues.	Add Attachment
Megan Thibeault	Mar 16, 2017 01:01 PM	1. Make sure the Finder is active. At the top toolbar, click Go and click Connect to Server 2. Under Server Address, type the following: smb://home///public_html example: smb://homea/asmith14/asmith14/public_html 3. Click Connect. An authentication box will pop up asking for your credentials to connect to this folder. Type your username and password and click Connect. 4. A window will open that has now mapped your P drive. Save files or copy and paste files that you are needing to share with others to this folder.	Add Attachment
Shina Oladiti	Mar 16, 2017 11:54 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Hallie Jensen	Mar 16, 2017 11:35 AM	He needs help accessing his P drive and saving files on it. Also says that his department is connected to 2 printers and hes only connected to 1 so he would also like help in connecting to another printer	Add Attachment