Service Request Ticket

Service Request Information

CONTACT	Name	Elam-Geuting, Kelsey	Date	Mar 16, 2017 12:46 PM
	Department	Student Engagement	Phone	88514
	Location		Email	elamgeutingk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150694 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN5BJB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN5BJB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715;
	Wired NIC	64:00:6A:90:7E:18

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 21, 2017 02:40 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	Mar 21, 2017 02:40 PM	Setup completed.	Add Attachment
John Rushing	Mar 21, 2017 12:46 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
John Rushing	Mar 21, 2017 11:20 AM	Ready for delivery.	Add Attachment
John Rushing	Mar 21, 2017 11:20 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Mar 21, 2017 11:20 AM	Computer has been moved in Active Directory.	Add Attachment
John Rushing	Mar 20, 2017 10:59 AM	Running windows updates	Add Attachment
John Rushing	Mar 17, 2017 01:44 PM	Computer is imaging on standup counter.	Add Attachment
Tricia Flaherty	Mar 16, 2017 12:47 PM	Task reassigned to John Rushing.	Add Attachment
Tricia Flaherty	Mar 16, 2017 12:46 PM	THIS IS A NEW REPLACEMENT for IFC SPECIFIC AREAS: replacing PC desktop W#20101040(found at UCS and broken/unrepairable) with new PC desktop W#20150694 and mon W#20150707 on Inventory counter in ITC008 with IFC NEW EQUIP SETUP FORM CONTACT is Kelsey but this is actually for one of 3 SLA Student Activity Board stations located in WUC110	Add Attachment