Service Request Ticket

Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Mar 16, 2017 04:29 PM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130785 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GXJWL02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	GXJWL02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:CF:CA

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Mar 20, 2017 03:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Mar 20, 2017 03:32 PM	I emailed Emmanuel saying to contact Faye to solve the issue.	Add Attachment
Tim Taylor	Mar 20, 2017 03:27 PM	THe person that is having banner not working is Emmanuel Macias phone is 88028. I checked in with him today and Faye hasn't got back with him	Add Attachment
Tim Taylor	Mar 17, 2017 01:54 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Mar 17, 2017 01:54 PM	I installed Firefox ESR and the banner prompt popped up but he got a error saying his username and password was denied and now his banner account is locked. We had him call Faye but she was not at her desk so he left a voicemail	Add Attachment
Kyle Arthenayake	Mar 16, 2017 04:30 PM	Shortcut works on Adriana's computer but not the other users.	Add Attachment
Kyle Arthenayake	Mar 16, 2017 04:29 PM	Hello, I was wondering if a tech can come out and help with a staff members banner shortcut. When he clicks on it, it doesn't lead to the banner log in. His computer number is 20130785 Thank you, Adriana	Add Attachment