Service Request Ticket - # 63011

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 17, 2017 09:17 AM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130735[Edit Inv] (opens in a new window) Bldg/Room TODD 335
Service Tag 35F6M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35F6M02 Location Loaner

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918,

Wired NIC 34:17:EB:9A:B3:49

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Mar 20, 2017 08:14 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Mar 20, 2017 08:14 AM 
She wasn't there but I fixed it anyway.
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Bradley Karkanen Mar 20, 2017 07:56 AM 
****This is an outgoing email****
Hi Kathy,

I need some additional information regarding 
service request #63011

Description: *8-11 3/20* microsoft office error 
0xc004f074

When will you be available for us to come and fix 
Office?
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Public
Megan Thibeault Mar 20, 2017 07:30 AM 
Task reassigned to Bradley Karkanen.
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Kyle Arthenayake Mar 17, 2017 09:17 AM 
error saying she has 26 days to set up Microsoft
office
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