Service Request Ticket - # 63013

Service Request Ticket - # 63013

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Service Request Information

CONTACT	Name	Deets, Amber	Date	Mar 17, 2017 10:48 AM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150664 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RMDJB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RMDJB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67188; PL SQL Developer VISA20170076128;
	Wired NIC	18:66:DA:13:CE:8C

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 24, 2017 10:43 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Mar 24, 2017 10:43 AM	Setup completed!	Add Attachment
Shina Oladiti	Mar 23, 2017 02:19 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Tim Taylor	Mar 23, 2017 12:42 PM	Task reassigned to UCS Tech.	Add Attachment
Hallie Jensen	Mar 23, 2017 12:25 PM	Called and said she cant make it today at 1pm. Would like to reschedule to tomorrow between 8am and 3pm. She asked that the earlier the better.	Add Attachment
Tim Taylor	Mar 23, 2017 11:36 AM	Task reassigned to Tim Taylor.	Add Attachment
Shina Oladiti	Mar 22, 2017 10:32 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Mar 21, 2017 03:48 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Mar 21, 2017 03:48 PM	Sent an email for time availability.	Add Attachment
Shina Oladiti	Mar 21, 2017 03:46 PM	********************************** Update in AD **********************************	Add Attachment
Shina Oladiti	Mar 21, 2017 03:46 PM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Mar 21, 2017 03:45 PM	Prepped and ready to be delivered.	Add Attachment
Tim Taylor	Mar 21, 2017 11:24 AM	Has been sticked. It is on counter in ITC007 across from student tech	Add Attachment
Courtney Croy	Mar 17, 2017 10:49 AM	GFA EQUIP SETUP: A PC Desktop CPU W# 20150664 and monitor W# 20141057 are to be set up and delivered for Amber Deets in AD 107. These will be replacing C: 20110942 and M: 20090975 The new CPU and Mon are located in ITC 008 on the counter across from the storage wall.	Add Attachment