Service Request Ticket - # 63019

Service Request Information

CONTACT Name Henle, Stacy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 17, 2017 12:43 PM
Department Natural Science/ Chemistry Phone 88020
Location Email henles@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121255[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18HNHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, SmartDraw 2016 STD Edition for WIN desktop VISA2016005771, Adobe CC2015* subscription Named user(Stacy Henle) from Order#9462 OCT2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE

Wired NIC B8:CA:3A:8E:44:01

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Mar 17, 2017 02:32 PM 
Status changed from (2) Scheduled to (5) Completed
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Tim Taylor Mar 17, 2017 02:32 PM 
installed Firefox ESR and now it works
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Tim Taylor Mar 17, 2017 02:04 PM 
Task reassigned to Tim Taylor.
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Megan Thibeault Mar 17, 2017 12:46 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Kirsten Fauser Mar 17, 2017 12:43 PM 
When using Firefox nothing is loading on her 
screen. It's a white page with a loading circle 
but nothing loads.
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