Service Request Ticket - # 63026

Service Request Information

CONTACT Name Jennings, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2017 08:09 AM
Department University Computing Solutions Phone 14018
Location Email jenningsr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110826[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B009396 Location PDR

Model ColorQube 8870 Hostname rescomplab.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.116.57 Metered Code: 8284 RMA for XFL025466 RMA for XFL148980 RMA for T4B003901 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:86:9B:C8

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 11, 2017 01:40 PM 
Status changed from (3) Order in Process to (5) Completed
 Add Attachment
Shandelle Plasker Apr 11, 2017 01:40 PM 
The new machine has been installed and hooked up.
Updated inventory with new mac and serial number.
 Add Attachment
Shandelle Plasker Mar 22, 2017 03:12 PM 
Replacement RID number 21768617
 Add Attachment
Shandelle Plasker Mar 21, 2017 01:48 PM 
Status changed from (1) Pending to (3) Order in Process
 Add Attachment
Shandelle Plasker Mar 21, 2017 01:34 PM 
This machine is getting replaced. Keeping the
loaner in there until the new machine comes.
 Add Attachment
Shandelle Plasker Mar 20, 2017 09:31 AM 
Called this in.
Ref#21766027

Putting a loaner in place for now.
Loaner WOU#20110217[Edit Inv]
 Add Attachment
Kyle Arthenayake Mar 20, 2017 08:09 AM 
****This is an email****

The RSC lab printer is displaying a Printer Error
code 91,720.00;11119. A reboot does not resolve
this. Can someone please come take a look at it?

Ryan J.
 Add Attachment