Service Request Ticket - # 63040

Service Request Information

CONTACT Name Miller, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2017 02:12 PM
Department Behavioral Sciences Division Phone 89529
Location Email millerka@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141268[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MPX3T0G944 Location PDR

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from XXXX2014004298

Wireless NIC E0:AC:CB:6E:52:28


Bluetooth NIC E0:AC:CB:6E:52:29

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Mar 20, 2017 03:12 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Mar 20, 2017 03:12 PM 
restarted word and now they work
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Megan Thibeault Mar 20, 2017 02:26 PM 
Task reassigned to Tim Taylor.
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Kirsten Fauser Mar 20, 2017 02:12 PM 
When opening Microsoft programs they get a 
message pop-up that says "additional 
permissions required". They are unable to 
access any of their documents. 

Available all day
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