Service Request Ticket - # 63047

Service Request Ticket - # 63047

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Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Mar 21, 2017 09:24 AM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130739 (opens in a new window)	Bldg/Room	VAL 130
	Service Tag	35K1M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35K1M02	Location	Residential Computing
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:34:C0

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 29, 2017 07:49 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Mar 29, 2017 07:49 AM	Ryans student was going to replace the power supply and reimage the machine. Returned bad power supply to dell	Add Attachment
Megan Thibeault	Mar 27, 2017 03:59 PM	Status changed from (5) Completed to (3) Order in Process	Add Attachment
Megan Thibeault	Mar 27, 2017 03:59 PM	SR946000405	Add Attachment
Megan Thibeault	Mar 27, 2017 03:56 PM	powered off randomly	Add Attachment
Megan Thibeault	Mar 24, 2017 08:06 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Mar 24, 2017 08:06 AM	delivered yesterday	Add Attachment
Megan Thibeault	Mar 22, 2017 02:02 PM	**This is an email** Support Assist \| Community Forums Dear Megan, Thank you for choosing Dell. This mail is related to your recent interaction with Dell technical support. Service Tag: 35K1M02 Case Number: 945746227 For future reference I have included your service request information above. If you have any questions or need to respond to this email, please REPLY ALL with the existing subject line unchanged. This will insure the fastest response from our team. Thank you for choosing Dell support, Cecilio_607509 Dell \| Technical Support Specialist	Add Attachment
Megan Thibeault	Mar 22, 2017 02:01 PM	Received the wrong motherboard today, it was for a laptop not a desktop. Called Dell, they will be sending out the correct part today, I should receive it tomorrow.	Add Attachment
Megan Thibeault	Mar 21, 2017 09:26 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Mar 21, 2017 09:24 AM	student worker pc has issues trying a new motherboard, ordered with the wrong service tag, should have a new one tomorrow	Add Attachment