Service Request Ticket

Service Request Information

CONTACT	Name	Mercer, Heather	Date	Mar 21, 2017 09:48 AM
	Department	Human Resources	Phone	88963
	Location		Email	mercerh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140375 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3F1MQ22	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	3F1MQ22	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016
	Wired NIC	98:90:96:A0:38:BB

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Mar 23, 2017 04:43 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Mar 23, 2017 04:43 PM	CPU delivered	Add Attachment
John Rushing	Mar 23, 2017 04:43 PM	Loaner laptop and charger returned	Add Attachment
John Rushing	Mar 23, 2017 02:48 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Mar 23, 2017 02:45 PM	Computer is ready and in the Outbox	Add Attachment
John Rushing	Mar 23, 2017 11:24 AM	new HD has arrived. It's installed and the imaging process has been started.	Add Attachment
John Rushing	Mar 21, 2017 01:14 PM	Setting up PC laptop loaner 20120213 with charger 20130079.	Add Attachment
John Rushing	Mar 21, 2017 10:56 AM	Bad HD, put in replacement request with Dell.	Add Attachment
Amy Anderson	Mar 21, 2017 09:48 AM	Heather called saying that she went to restart her computer. After doing so a black screen said "alert hard drive not found". WOU# 20140375	Add Attachment