Service Request Ticket

Service Request Information

CONTACT	Name	Dandeneau, Raymond	Date	Mar 21, 2017 10:14 AM
	Department	Natural Science/ Chemistry	Phone	89483
	Location		Email	dandener@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121254 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18HQHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,
	Wired NIC	B8:CA:3A:8E:44:49

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Mar 21, 2017 10:59 AM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Mar 21, 2017 10:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Mar 21, 2017 10:59 AM	Activated Microsoft 2010 and set Firefox and Chrome homepages to wou.edu	Add Attachment
Hallie Jensen	Mar 21, 2017 10:14 AM	When he clicks on a browser portal isnt the first thing that comes up, he has to google westerns home page and he would like that fixed. Also his microsoft needs to be activated and he is also wanting to do a virus scan on his computer just to make sure everything is working properly	Add Attachment