Service Request Ticket - # 63050

Service Request Information

CONTACT Name Scott, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 21, 2017 10:45 AM
Department Humanities Division Phone 88906
Location Email scottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120305[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570/DT Color Printer
Serial No. XFN137012 Location PDR

Model 8570/DT Hostname hum3.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.76.56 Ink/Toner Refill

Wired NIC 00:00:AA:D7:76:2E

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 24, 2017 09:16 AM 
Status changed from (3) Order in Process to (5) Completed
 Add Attachment
Shandelle Plasker Mar 24, 2017 09:16 AM 
Received new maintenance kit. Installed it and
brought back the loaner maintenance kit.
 Add Attachment
Shandelle Plasker Mar 21, 2017 01:36 PM 
Status changed from (1) Pending to (3) Order in Process
 Add Attachment
Shandelle Plasker Mar 21, 2017 01:36 PM 
They had a faulty maintenance kit. Just installed
it last week and the machine was producing error
Faulty maintenance kit. Re-booted and which then
it did not recognize the maintenance kit at all. I
swapped the maintenance kit with another one and
it worked just fine.

Called Xerox about it and they are sending a new
maintenance kit. Ref#21769417
 Add Attachment
Hallie Jensen Mar 21, 2017 10:45 AM 
Nothing will go through to the printer. We already
sent over a test print and it didnt seem to work
and we asked them to restart and it still did not work
 Add Attachment