Service Request Ticket - # 63058

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 22, 2017 08:03 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130148[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25L61E1DNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0091591, ZoomText Mac v1.1.4 from VISA2014004188(share of license between W#20130148 and W#20130149)

Wired NIC 10:DD:B1:E2:D2:D2


Wireless NIC 8C:2D:AA:5B:F8:0F


Bluetooth NIC 8C:2D:AA:5B:F8:10

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 22, 2017 09:31 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Mar 22, 2017 09:31 AM 
I reset the computer, ran updates and installed 
iMovie.  The computer seemed to be running fine 
after that.
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Hallie Jensen Mar 22, 2017 08:03 AM 
****This is an email****
Hamersly Library 1st Floor Mac 20130148[Edit Inv]
Inbox
	x
Christopher Mansayon
	
10:37 PM (9 hours ago)
	
to me
Hi,

The app iMovie appears to be missing from this
Mac. It was also running very slow and stuck on a
white boot-up screen for a period of time.

Thanks
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