Service Request Ticket - # 63065

Service Request Information

CONTACT Name Lofton, Jackie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 22, 2017 03:27 PM
Department International Education & Development Phone 88161
Location Email loftonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130903[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43S9V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43S9V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:B6:82

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Mar 23, 2017 11:34 AM 
Task reassigned to Tim Taylor.
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Tim Taylor Mar 23, 2017 11:34 AM 
Task reassigned to Tim Taylor.
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Tim Taylor Mar 23, 2017 11:34 AM 
Computer returned to Jackie
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Nick Wanderschied Mar 22, 2017 04:51 PM 
Task reassigned to UCS Tech.
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Nick Wanderschied Mar 22, 2017 04:51 PM 
in out box 20130903[Edit Inv]
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Nick Wanderschied Mar 22, 2017 04:43 PM 
her machine is ready to be delivered and all her 
files are still in tact she will most likely ask
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Nick Wanderschied Mar 22, 2017 04:43 PM 
she has loaner 20130124[Edit Inv]
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Natalie Plasker Mar 22, 2017 03:27 PM 
Her computer keeps saying that it is initializing
Intel boot agent. Tried restarting and still is
not going away.
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