Service Request Ticket

Service Request Information

CONTACT	Name	Dirk, Freymuth	Date	Mar 23, 2017 12:58 PM
	Department	Creative Arts/Music	Phone	88874
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131007 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5LYF6T6	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2011 Std for MAC from P0094155, Logic Pro X from Music Licenses P0095256 and MakeMusic Finale 2014 from P0095335 *must be MAVERICK OS with last two software titles*
	Wireless NIC	48:D7:05:B6:C0:B9
	Bluetooth NIC	48:D7:05:B6:C0:BA

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 17, 2017 04:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Apr 17, 2017 04:34 PM	We removed the old version and associated the files with the new version. Then he opened a few files to confirm it was working. Everything tested good.	Add Attachment
Megan Thibeault	Apr 17, 2017 03:36 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Apr 17, 2017 03:36 PM	final issue	Add Attachment
Kirsten Fauser	Mar 24, 2017 01:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kirsten Fauser	Mar 24, 2017 01:05 PM	Picked up.	Add Attachment
John Rushing	Mar 24, 2017 08:36 AM	Laptop is ready and in the Outbox.	Add Attachment
John Rushing	Mar 24, 2017 08:33 AM	Finale25 has been installed	Add Attachment
John Rushing	Mar 23, 2017 04:25 PM	LogicPro has been updated	Add Attachment
Kyle Arthenayake	Mar 23, 2017 03:16 PM	call when ready 612-205-9170	Add Attachment
Kyle Arthenayake	Mar 23, 2017 03:16 PM	dropped off	Add Attachment
Shandelle Plasker	Mar 23, 2017 01:26 PM	Task reassigned to John Rushing.	Add Attachment
Hallie Jensen	Mar 23, 2017 12:58 PM	He'll be dropping off the MacBook around 1:30-1:45 today(03/23) and picking it up around 4pm today. He just explained that he would like the IOS update and LogicPro updated on his computer	Add Attachment