Service Request Ticket - # 63079

Service Request Information

CONTACT Name Smith, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 23, 2017 01:19 PM
Department Phone 88043
Location Email smithmj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Tablet Edit WOU # 20160787[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Microsoft Surface Pro 4 - 256GB/Intel Core i5/256GB/8GB Ram
Serial No. 002815570553 Location Tech - Moshe Martinez

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017; Microsoft Project Standard 2016 P0106243 JAN2018 SR#66301; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019,

Wireless NIC BC:83:85:22:AC:03


Bluetooth NIC BC:83:85:22:AC:04


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Mar 30, 2017 03:44 PM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Mar 30, 2017 03:44 PM
delivered and setup
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Megan Thibeault Mar 28, 2017 09:42 AM
all done, emailing user
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Tricia Flaherty Mar 27, 2017 02:37 PM
I added a USB DVD drive to order Invoice and left
it on your desk. 
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Tricia Flaherty Mar 27, 2017 02:07 PM
has Trip Week of April 2nd and woulld like to get
the Surface by the end of this week.  
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Tricia Flaherty Mar 24, 2017 01:47 PM
Task reassigned to Megan Eichler.
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Tricia Flaherty Mar 24, 2017 01:42 PM
I have tested with Cabling DP to MiniDP from Dock
to 2 external displays and everything works.  All
the cabling, Invoice and GFA Setup form are on
your desk this is replacing the Desktop PC 
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Tricia Flaherty Mar 23, 2017 05:20 PM
FOR INSTALL OF ADOBE ACROBAT PRO DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-acrobat-dc.html
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Tricia Flaherty Mar 23, 2017 05:20 PM
he is also getting a Surface Dock, Surface Type
Keyboard, UAG Armor RED back Cover, and 2 MiniDP
1.2 to DP 1.2 cables for his dual monitor setup 
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Courtney Croy Mar 23, 2017 01:19 PM
GFA EQUIP SETUP: A Microsoft Surface Pro 4 is to
be set up and delivered for Michael Smith in PP
117. This will be replacing CPU W# 20110845[Edit Inv]. He is
keeping both monitors W# 20140017[Edit Inv] and W# 20110963[Edit Inv].
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