Service Request Ticket

Service Request Information

CONTACT	Name	Dawson, Jim	Date	Mar 23, 2017 01:34 PM
	Department	Natural Science Division	Phone	89225
	Location		Email	dawsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090550 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71NVFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0072871; Camtasia Studio v8.5 WIN from VISA2015004714;
	Wired NIC	00:26:B9:74:7F:E0

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Mar 24, 2017 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Mar 24, 2017 02:54 PM	Installed and cable managed his computer	Add Attachment
Tim Taylor	Mar 24, 2017 12:01 PM	I texted him and he is available at 1:30pm today.	Add Attachment
Tim Taylor	Mar 23, 2017 04:43 PM	Camtasia installed and ready to be delivered	Add Attachment
Tim Taylor	Mar 23, 2017 03:12 PM	has Spora Ransomware. Gave him a loaner. Will re image W#20090550. Needs Camtasia 8 installed. Text 5209401425 when ready to deliver.	Add Attachment
Tim Taylor	Mar 23, 2017 02:15 PM	Task reassigned to Tim Taylor.	Add Attachment
Hallie Jensen	Mar 23, 2017 01:34 PM	When he opens up a browser he gets the message that his files are incripted and he has noticed that his computer is running slower. He will be back from lunch around 2pm today	Add Attachment