Service Request Ticket - # 63081

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 23, 2017 02:23 PM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090481[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB859316 Location PDR

Model 3600/DN Hostname aa-aalc.wou.edu/aa-aalc
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, extra 500 sheet feeder on same orderPRINT MAINT: Fuser #126N00324 V2013003992& Feed Roller #022N02187, Mea Unit Pick Up Housing #022N02177, 3635Mfp Mea-Unit_Holder Pad #019N00947 V2013003996 SR53561MAY14, JC90-00932A Cassette Pickup Roller & JC97-03249A Separation Pad V2014004254 & Pickup Roller Large Capacity Feeder #A2035(Samsung JC97-02233A)V2014004269 NOV14SR55238; Fuser Maint. Kit, 110V V2014004497 SR56345MAR15 IP: 140.211.64.46 Ink/Toner Refill

Wired NIC 00:00:AA:BD:54:01

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 11, 2017 09:41 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Apr 11, 2017 09:41 PM 
Working on all printers having this issue. Closing
this SR.
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Shandelle Plasker Mar 27, 2017 03:02 PM 
Other printers on campus are doing this same
thing. They are all Xerox 3600 printers. We are
looking into it/ testing.
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Megan Thibeault Mar 23, 2017 02:29 PM 
Task reassigned to Shandelle Pepper.
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Kyle Arthenayake Mar 23, 2017 02:23 PM 
****This is an email****
Hello, 

The Xerox printer in our office, Academic Advising
and Learning Center, APSC 401, WOU #20090481[Edit Inv], has
started giving us an error message when we try and
print. The message says:

Internal Error  Power Off/On
MM_Free Blk.c 351  HC 101

If we turn the printer off then back on again, it
will print the job that is waiting to print at
that moment but then when the next print job is
sent to the printer, the error message is back. It
has done this three times over the past hour.
Please have someone either call me to let me know
if there is a simple fix that we can do here or
have a tech come over and take a look at it.
Thanks for your help.

Tina
AALC
88732
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