Service Request Ticket - # 63088

Service Request Information

CONTACT Name Deets, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 24, 2017 11:40 AM
Department Graduate Studies Phone 88492
Location Email deetsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150640[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRV0UYDV30 Location Storage

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:53:61:50


Wireless NIC A4:D1:8C:63:EC:24


Bluetooth NIC A4:D1:8C:63:EC:25

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Mar 24, 2017 12:11 PM 
Task reassigned to Tim Taylor.
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Tim Taylor Mar 24, 2017 12:11 PM 
Task reassigned to Tim Taylor.
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Tim Taylor Mar 24, 2017 12:11 PM 
set default sound device to Realtek, she now has sound
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Kirsten Fauser Mar 24, 2017 11:40 AM 
No sound coming out of her computer. 
Available all day.
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