Service Request Ticket

Service Request Information

CONTACT	Name	Luo, Xinjie	Date	Mar 27, 2017 03:21 PM
	Department	Writing Center	Phone	88259
	Location		Email	luox@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130051 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL136183	Location	PDR
	Model	ColorQube 8870	Hostname	writing-center.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.64.35 Metered Code: 1985	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:56:DD

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Apr 06, 2017 11:09 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Apr 06, 2017 11:09 AM	This has been fixed and put back.	Add Attachment
Shandelle Plasker	Apr 03, 2017 01:03 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Apr 03, 2017 01:03 PM	Print head is on back order. I put a loaner machine in place for now.	Add Attachment
Shandelle Plasker	Mar 29, 2017 08:02 AM	This had an ink jam. I unstuck the ink jam but the prints are coming out bad. Swapped wiper blade and maintenance kit. Flushed ink jets. Did not get any better so I call it in for a new print head.	Add Attachment
Kyle Arthenayake	Mar 27, 2017 03:21 PM	error 93,984.00:70899 has appeared when trying to print on the printer, has tried to restart the printer.	Add Attachment