Service Request Ticket - # 63114

Service Request Information

CONTACT Name Harding, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 28, 2017 08:55 AM
Department VP Academic Affairs/Provost Phone 88807
Location Email hardinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130059[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600/DN Mono Laser
Serial No. MHB936875E Location PDR

Model P3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER MAINT: Samsung ML-3560 Pickup Roller (for Xerox 3600) #JC97-02233A from VISA2014004334 JAN2015 SR#55725 Ink/Toner Refill std blk:106R01370, High blk: 106R01371

Wired NIC 9C:93:4E:1C:5C:13

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 11, 2017 09:43 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Apr 11, 2017 09:43 PM 
Working on all printers with this issue. Closing
this SR.
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Shandelle Plasker Mar 29, 2017 08:01 AM 
Called her yesterday and explained that this is an
issue across campus and I am working on it.
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Shandelle Plasker Mar 28, 2017 08:57 AM 
Task reassigned to Shandelle Pepper.
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Kyle Arthenayake Mar 28, 2017 08:55 AM 
Printer every time will print will go into an
error state. Printer is turned off and on, but
will go back into error state next time a print
job is printed.
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