Service Request Ticket - # 63143

Service Request Information

CONTACT Name Rosales, Kendall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2017 01:06 PM
Department Mathematics Phone 89708
Location Email rosalesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110896[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BYY4V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446, Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017; TRANSFER to W#20180598 SR71239 FEB2019: MAthType v6.9 from VISA2013003743;

Wired NIC 18:03:73:26:1A:61

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Mar 31, 2017 01:46 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Mar 31, 2017 01:46 PM 
ran the batch files and office is activated
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Tim Taylor Mar 31, 2017 01:07 PM 
Task reassigned to Tim Taylor.
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Megan Thibeault Mar 31, 2017 01:07 PM 
****This is an email****
Kendall,

Thanks for contacting us, we can get this fixed 
for you. When will you be in your office?

Thanks,
Megan
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Megan Thibeault Mar 31, 2017 01:06 PM 
****This is an email****
Hi,

When I open up any Microsoft program on my 
computer, I get a pop up that says that my copy 
of Microsoft office is not activated.  (I have 
attached a screen shot of the pop-up)

The serial number on the tag that says 
"Property of Western Oregon University" is 
20110896[Edit Inv].

What should I do?

Thank You,
Kendall Rosales
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