Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Apr 03, 2017 08:34 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110889 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GH15V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:2B:49

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Apr 03, 2017 10:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Apr 03, 2017 10:29 AM	went to two other people in HSS and reinstalled the printer for SS-copier	Add Attachment
Kyle Arthenayake	Apr 03, 2017 09:24 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyle Arthenayake	Apr 03, 2017 09:24 AM	problems still occurring, multiple people in same office	Add Attachment
Tim Taylor	Apr 03, 2017 08:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Apr 03, 2017 08:47 AM	reinstalled the printer driver. Also activated office 2010	Add Attachment
Kyle Arthenayake	Apr 03, 2017 08:34 AM	Contact changed from Student Student to Sharyne Ryals.	Add Attachment
Kyle Arthenayake	Apr 03, 2017 08:34 AM	Has been getting messages on her computer about the computer not connecting to the copier	Add Attachment