Service Request Ticket - # 63152

Service Request Information

CONTACT Name Mullan, Savanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2017 08:58 AM
Department Human Resources Phone 88125
Location Email mullans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141211[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7V4NV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7V4NV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#

Wired NIC 98:90:96:DA:5B:31

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Apr 03, 2017 09:12 AM 
Task reassigned to Tim Taylor.
 Add Attachment
Tim Taylor Apr 03, 2017 09:12 AM 
Task reassigned to Tim Taylor.
 Add Attachment
Tim Taylor Apr 03, 2017 09:12 AM 
Went on over and it was working.
Add Attachment
Megan Thibeault Apr 03, 2017 09:01 AM 
Task reassigned to UCS Tech.
 Add Attachment
Megan Thibeault Apr 03, 2017 09:01 AM 
I could connect and add this printer, might need
to delete drivers in print management then run
gpupdate
 Add Attachment
Tim Taylor Apr 03, 2017 09:00 AM 
Task reassigned to Tim Taylor.
 Add Attachment
Kyle Arthenayake Apr 03, 2017 08:58 AM 
Good morning, 

Dona Vasas is unable to connect to our printer
Mozart. She has tried shutting down her computer
but that doesn't seem to help. Could we please
have someone come check it out? 

Thank you so much,
 Add Attachment