Service Request Ticket

Service Request Information

CONTACT	Name	Walker, Kellen	Date	Apr 03, 2017 10:32 AM
	Department	Athletics	Phone	88448
	Location		Email	walkerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100606 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2HF4BP1	Description	Dell OptiPlex 960 SFF, 3.16GHz, 6M, 1333MHz FSB
	Serial No.	2HF4BP1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0078666 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D0:7C:9A

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Apr 03, 2017 02:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Apr 03, 2017 02:05 PM	removed printer ATH-Baseball and reinstalled driver and now printer works	Add Attachment
Tim Taylor	Apr 03, 2017 01:42 PM	Task reassigned to Tim Taylor.	Add Attachment
Nick Wanderschied	Apr 03, 2017 11:51 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Wanderschied	Apr 03, 2017 11:51 AM	Could not get into the building so whoever goes to do this will need the megan or shandelle keys	Add Attachment
Megan Thibeault	Apr 03, 2017 10:38 AM	Task reassigned to Nick Wanderschied.	Add Attachment
Kyle Arthenayake	Apr 03, 2017 10:32 AM	trying to print to athletics baseball printer and computer is not connecting to that printer	Add Attachment