Service Request Ticket

Service Request Information

CONTACT	Name	Beckham, Tim	Date	Apr 03, 2017 12:43 PM
	Department	The Research Institute	Phone
	Location		Email	beckhamt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110778 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Dual-core Intel
	Serial No.	C02GNKJGDV13	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.4GHz, 3MB L3)
	OS	Unknown	Software	MS Office from P0085288
	Wired NIC	3C:07:54:49:06:3F
	Wireless NIC	68:A8:6D:20:88:26
	Bluetooth NIC	68:A8:6D:20:88:27

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	karthenayake14@wou.edu	88925

Entered by	Date	Memo
Kyle Arthenayake			Email Public
Entered by	Date	Memo
Kyle Arthenayake	Apr 05, 2017 02:28 PM	Task reassigned to Kyle Arthenayake.	Add Attachment
Kyle Arthenayake	Apr 05, 2017 02:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	Apr 05, 2017 02:28 PM	Picked up by Andrew Crites at 2:27pm	Add Attachment
Tim Taylor	Apr 04, 2017 02:38 PM	**This is an email** Hi, Thank you for letting us know. Andrew Crites will be coming over tomorrow afternoon around 2:30pm to pick the laptops up. Thanks, Amber	Add Attachment
Tim Taylor	Apr 04, 2017 01:51 PM	Hello, the laptops that were dropped off at UCS are re-imaged and ready to be picked up. The users of the laptops will need to have a technician give them admin rights. We would happy to deliver them and meet with the user or they can come to us to add the admin rights.Thank you.	Add Attachment
Tim Taylor	Apr 04, 2017 11:01 AM	Put in OUT Box	Add Attachment
Bradley Karkanen	Apr 04, 2017 10:34 AM	Everything is up to date and ready to go.	Add Attachment
Tim Taylor	Apr 03, 2017 02:55 PM	Has been sticked. On the counter new student techs	Add Attachment
Tim Taylor	Apr 03, 2017 02:41 PM	came with Incase brand sleeve	Add Attachment
Natalie Plasker	Apr 03, 2017 12:46 PM	computer is in the in box	Add Attachment
Natalie Plasker	Apr 03, 2017 12:43 PM	Computer was dropped off by Amber Ryerson for him, and she said that the computer needs to be re imaged.	Add Attachment