Service Request Ticket - # 63169

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2017 01:05 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140299[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GH7QM22 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. GH7QM22 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0095365

Wired NIC 34:17:EB:D4:94:86


TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public

Entered by Date Memo
Tim Taylor Apr 03, 2017 02:33 PM
Status changed from (1) Pending to (5) Completed
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Tim Taylor Apr 03, 2017 02:33 PM
it detected 4 PUP registry entries. I removed them
and told her to call us if anything pops up in the
future.
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Kirsten Fauser Apr 03, 2017 01:56 PM
Called and and said she has a new pop-up. 
Would like Tim to come back. 
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Tim Taylor Apr 03, 2017 01:40 PM
Task reassigned to Tim Taylor.
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Tim Taylor Apr 03, 2017 01:40 PM
She had scans running. Started malware-bytes. In
Chrome a website was getting redirected.
Reinstalled Chrome and it fixed the problem. She
will call if anything is found with the scans
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Kirsten Fauser Apr 03, 2017 01:05 PM
Called and said they had a virus window pop-up.
It was called "Zeus Virus". 

Available all day today.  
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