Service Request Ticket

Service Request Information

CONTACT	Name	Brannan, Deborah	Date	Apr 04, 2017 12:27 PM
	Department	Behavioral Sciences Division	Phone	14200
	Location		Email	brannand@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140712 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P9WD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P9WD42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from 20110132- HLM 7 WIN license from VISA2012003381
	Wired NIC	98:90:96:D6:8D:8A

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Apr 04, 2017 01:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Apr 04, 2017 01:02 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Apr 04, 2017 01:02 PM	The monitor was missing the USB A/B cable. Gave her one and the camera and mic work	Add Attachment
Shina Oladiti	Apr 04, 2017 12:34 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Apr 04, 2017 12:28 PM	**This is an email** Hi! The monitor number is *20140733 and the computer number is:20140712 Thank you!	Add Attachment
Amy Anderson	Apr 04, 2017 12:28 PM	**This is an email** Hello, What is the wou# for your computer? Thank you, kirsten	Add Attachment
Amy Anderson	Apr 04, 2017 12:27 PM	**This is an email** Hi there! I got a new monitor from you all awhile ago and it has a camera in it but when I go to record I cannot get a microphone or camera to work. Can you help me with this? Thanks! Debi PS - If I am not in my office when you come over, Linda in the Behavioral Sciences office can let you in :) Thanks!	Add Attachment