Service Request Ticket - # 63193

Service Request Information

CONTACT Name Dukes, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2017 03:23 PM
Department VP Student Affairs Phone 88221
Location Email dukesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141191[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag 6J6LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 6J6LV42 Location going to pdr

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:68:B8


TECHS Submitted by Service Request Desk Contact ucshelpdesk@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen Apr 27, 2017 09:19 AM
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Apr 27, 2017 09:19 AM
Everything seems to be working and pdfs are 
opening in Acrobat now.
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Hallie Jensen Apr 27, 2017 09:11 AM
Just called and told me that he will be in till 10am 
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Bradley Karkanen Apr 27, 2017 08:41 AM
Returned the machine he wasn't in. I told them to 
call when he gets in so we can have him log in and 
make sure it's working.
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Bradley Karkanen Apr 27, 2017 08:28 AM
Task reassigned to Bradley Karkanen.
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John Rushing Apr 14, 2017 12:09 PM
I changed the PDR viewer from the browser over to 
the Adobe reader application and have not been 
able to recreate the issue.
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John Rushing Apr 14, 2017 12:08 PM
I have been looking into Firefox and the ability 
to spawn each tab as a separate process.  So far 
according to Firefox this is being released but 
very slowly.  Currently on plugins spawn new 
processes.
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John Rushing Apr 14, 2017 12:07 PM
I got the error to present.  If you try to open a 
page or PDF that is large it keeps the focus of 
the application until the file s downloaded and 
ready to use.  This keeps all other tabs from 
opening and allowing you to click links.
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Megan Thibeault Apr 12, 2017 08:30 AM
Task reassigned to John Rushing.
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Tim Taylor Apr 11, 2017 04:48 PM
left the computer running Firefox and the radio
station to try to reproduce the issue
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Tim Taylor Apr 11, 2017 12:31 PM
Delivered the loaner. His computer is on the
counter across from the techs
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Tim Taylor Apr 11, 2017 12:05 PM
called him and he wants a loaner desktop setting
up W#20130124[Edit Inv]
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Tim Taylor Apr 11, 2017 12:01 PM
Setting up loaner laptop W#20120205[Edit Inv]
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Kirsten Fauser Apr 11, 2017 11:49 AM
Task reassigned to UCS Tech.
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Kirsten Fauser Apr 11, 2017 11:49 AM
Needs Loaner laptop Dropped off ASAP
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John Rushing Apr 11, 2017 08:23 AM
We should try the 64bit fix before doing the 
loaner and HW testing.
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John Rushing Apr 11, 2017 08:19 AM
Ellis was also having crashing problems with the 
32bit version.  It looks to be a memory issue 
with running the 32 bit version,  we should move 
him to the 64bit version.  He will need to use IE 
for Banner.
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John Rushing Apr 10, 2017 05:00 PM
the problem is still persisting.  Going to setup a 
loaner and then try doing a hardware test and 
possibly swapping RAM.
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John Rushing Apr 10, 2017 02:24 PM
I looked at the crash logs about:crashes and 
could see that Flash had crashed several times.  
I uninstalled Flash and installed the newest 
version.  I also turned off hardware acceleration 
in the Firefox options.  I suggested that we also 
try running the radio web page in a different 
browser to see if that keeps it from crashing. 
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John Rushing Apr 10, 2017 11:45 AM
Status changed from (1) Pending to (2) Scheduled
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John Rushing Apr 10, 2017 11:45 AM
He will be available after 1:30pm today
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Kyle Arthenayake Apr 10, 2017 10:32 AM
Task reassigned to John Rushing.
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Kyle Arthenayake Apr 10, 2017 10:32 AM
Priority changed from (2) High Priority to (1) Highest Priority.
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Kyle Arthenayake Apr 10, 2017 10:18 AM
Priority changed from (3) Priority to (2) High Priority.
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Kyle Arthenayake Apr 10, 2017 10:18 AM
Priority changed from (3) Priority to (2) High Priority.
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Kyle Arthenayake Apr 10, 2017 10:18 AM
Priority changed from (3) Priority to (2) High Priority.
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Kyle Arthenayake Apr 10, 2017 10:18 AM
computer still crashing, white screen with loading
symbol, it just stays frozen has to turn off and
on to fix it. 
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Shina Oladiti Apr 07, 2017 11:00 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 07, 2017 10:03 AM
It looks like the Firefox is the one crashing. I
logged him off and logged in with my account, and
i couldn't open firefox but could open every other
browser, then i end the processes and installed
another ESR, after which i was able to open it.
And ran windows update.
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Shina Oladiti Apr 07, 2017 09:41 AM
Task reassigned to Adeshina Oladiti.
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Kyle Arthenayake Apr 07, 2017 09:29 AM
Status changed from (5) Completed to (1) Pending
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Kyle Arthenayake Apr 07, 2017 09:29 AM
Status changed from (5) Completed to (1) Pending
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Kyle Arthenayake Apr 07, 2017 09:29 AM
computer still having these issue, computer has
been freezing up still. 
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Tim Taylor Apr 05, 2017 02:30 PM
Status changed from (1) Pending to (5) Completed
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Tim Taylor Apr 05, 2017 02:30 PM
Delivered his machine, added printers, and took
loaner back
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Ranjit Kayastha Apr 05, 2017 12:54 PM
Task reassigned to Tim Taylor.
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Ranjit Kayastha Apr 05, 2017 12:54 PM
Done with everything. Doing windows updates right now.
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Megan Thibeault Apr 05, 2017 08:36 AM
Task reassigned to Ranjit Kayastha.
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Tim Taylor Apr 04, 2017 04:11 PM
Has been sticked
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Tim Taylor Apr 04, 2017 04:03 PM
Task reassigned to UCS Tech.
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Tim Taylor Apr 04, 2017 03:59 PM
Gave loaner W#20130124[Edit Inv]. will reimage his CPU
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Tim Taylor Apr 04, 2017 03:27 PM
Task reassigned to Tim Taylor.
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Service Request Desk Apr 04, 2017 03:23 PM
His computer keeps freezing on a white screen and
has to be restarted before it will work again.  He
said he has called it in a few times but it is
still acting up.  He also gets a random printing
error message.
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