Service Request Ticket - # 63199

Service Request Information

CONTACT Name Enright, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2017 08:36 AM
Department The Research Institute Phone 89214
Location Email enrighte@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130040[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. F57P7Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Design&Web Prem CS6 WIN from P0091622; TRANSFERRED TO ROXANNA MARVIN SEPT2071 [Adobe CC201* Named user from UCS order #8625 ]

Wired NIC B8:CA:3A:A2:E3:F8

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Apr 05, 2017 10:53 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Apr 05, 2017 10:53 AM 
I ended up uninstalling CS6, and all the Adobe CC 
apps as well as the Adobe CC desktop app.  The 
ran the uninstaller and then the cleaner.  I 
checked all the folders to make sure they were 
removed.  I restarted and then installed Adobe CC 
desktop and installed and tested the new installs.
 Add Attachment
Megan Thibeault Apr 05, 2017 08:40 AM 
Task reassigned to John Rushing.
 Add Attachment
Kyle Arthenayake Apr 05, 2017 08:36 AM 
yesterday was using adobe after effects. it was
crashing before it started. Shina came over and
reinstalled some stuff, he reinstalled previous
versions of the software. cs6 was installed,
trying to install a newer version and installation
has failed
Add Attachment