Service Request Ticket - # 63201

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2017 09:50 AM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140480[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2N87L32 Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. 2n87l32 Location PDR 2023 Giveaway

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073; TRANSFER TO W#20190237 JAN2020: Illuminance UV Recorder Win ver1.0.9(E) VISA2016006391 T:\1. Drivers\UV_Recorder\Illuminance_UV_Temp&Humidity_Data_Logger\TR-74Ui

Wired NIC 34:E6:D7:2F:75:56


Wireless NIC 60:57:18:6C:B4:98


Bluetooth NIC 60:57:18:6C:B4:9C

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Apr 05, 2017 12:54 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Apr 05, 2017 12:54 PM 
Had to reinstall sound card driver.Gave sound bar.
Also his monitor died so I replaced W#20080507[Edit Inv]
with W#20121100[Edit Inv]
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Tim Taylor Apr 05, 2017 12:02 PM 
Task reassigned to Tim Taylor.
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Kyle Arthenayake Apr 05, 2017 09:50 AM 
no audio in laptop, In larger monitor in office,
it is not working, does not come on, connectivity
issues with it.
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