Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Sybille	Date	Apr 05, 2017 12:11 PM
	Department	The Research Institute	Phone	88560
	Location		Email	guys@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160747 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2KHBYF2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	2KHBYF2	Location	PDR
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM W#20130445 Adobe Acrobat XI Pro(v.11) from P0093203, ASEBA - Child behavior checklist #620E - AGES l½-5 ASEBA- PC MODULE from VISA2016005674 ORDER9404 SEPT2016; VISA2018008604 expires 1-31-2020-SPSS Statistics Premium Faculty Pack from P01059751 til 12-31-2018( SPSS Statisticsv25, Amosv25 in,SamplePowerv3: see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)
	Wired NIC	D4:81:D7:95:52:C3
	Wireless NIC	A8:6B:AD:29:F7:2D

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Apr 05, 2017 01:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Apr 05, 2017 01:28 PM	Checked looks like it was just a glitch. I helped her with her power options also.	Add Attachment
Bradley Karkanen	Apr 05, 2017 12:18 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Natalie Plasker	Apr 05, 2017 12:12 PM	available today 4/5 until 2pm and 4/6 @ 10am	Add Attachment
Natalie Plasker	Apr 05, 2017 12:11 PM	She just received this computer and is is freezing on her and is really slow to start up.	Add Attachment