Service Request Ticket - # 63208

Service Request Information

CONTACT Name Danner, Natalie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2017 01:09 PM
Department College of Education Phone 89248
Location Email dannern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150623[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RT0WDGG7D Location PDR room

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715;

Wired NIC 38:C9:86:47:13:D5


Wireless NIC 28:F0:76:46:6C:2C


Bluetooth NIC 28:F0:76:46:6C:2D

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact nwanderschied14@wou.edu 88925

Tracking

Entered by Date Memo
Nick Wanderschied
Email

Public
Entered by Date Memo
Nick Wanderschied Apr 10, 2017 11:55 AM 
Status changed from (1) Pending to (5) Completed
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Nick Wanderschied Apr 10, 2017 11:55 AM 
added date and version to excel file
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Tricia Flaherty Apr 10, 2017 11:17 AM 
Nick please see memo below about updating the
Excel file, there are limited licenses available
so we need a good record of what was installed and
when
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Tricia Flaherty Apr 10, 2017 11:16 AM 
Status changed from (5) Completed to (1) Pending
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Tricia Flaherty Apr 10, 2017 11:16 AM 
***REMEMBER TO RECORD activation in Excel file in
that folder***  The orange highlight in the excel
file is where you need to document when installed
T:\SMART\SMARTBOARDS_RWEC\STATIONSwithNOTEBOOK16.xlsx
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Nick Wanderschied Apr 06, 2017 12:02 PM 
Status changed from (1) Pending to (5) Completed
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Nick Wanderschied Apr 06, 2017 12:02 PM 
done
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Nick Wanderschied Apr 06, 2017 10:48 AM 
Task reassigned to Nick Wanderschied.
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Bradley Karkanen Apr 06, 2017 10:35 AM 
Task reassigned to UCS Tech.
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Bradley Karkanen Apr 06, 2017 10:30 AM 
****This is an outgoing email****
Hi Natalie,

I need some additional information regarding 
service request #63208

Description: INSTALL SMART NOTEBOOK 16.2  software 
for COE faculty member Natalie Danner on iMac 
desktop W#20150623[Edit Inv] RWEC130

When will you be available to install the 
software?
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Bradley Karkanen Apr 06, 2017 10:19 AM 
Task reassigned to Bradley Karkanen.
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Tricia Flaherty Apr 06, 2017 10:12 AM 
current MAC installer is 
T:\SMART\SMARTBOARDS_RWEC\SMART Notebook
16.0\smart16-2-admin.dmg
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Tricia Flaherty Apr 06, 2017 10:10 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Apr 06, 2017 10:10 AM 
This can be found at T:\SMART\SMARTBOARDS_RWEC
***REMEMBER TO RECORD activation in Excel file in
that folder***
MOVE INSTALLER TO STATION DESKTOP FOR INSTALL AND
THEN DELETE INSTALLER WHEN DONE
There is a limited number of activations so only
do ones that are documented in excel file and for
College of ED only
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Natalie Plasker Apr 05, 2017 01:09 PM 
Natalie Danner
Education 
RWEC 130
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