Service Request Ticket

Service Request Information

CONTACT	Name	Holland, Sandra	Date	Apr 05, 2017 02:04 PM
	Department	Business Services	Phone	88055
	Location		Email	hollands@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130079 (opens in a new window)	Bldg/Room	SAC 136
	Service Tag	5P2SMX1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	5P2SMX1	Location	Adrian Trujillo
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091311 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:2C:65:2F
	Wireless NIC	0C:84:DC:A6:C9:96
	Bluetooth NIC	24:FD:52:30:9F:17

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Hallie Jensen	Apr 18, 2017 08:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	Apr 17, 2017 08:42 AM	returned 4/17 8:42	Add Attachment
Amy Anderson	Apr 11, 2017 01:35 PM	Task reassigned to Service Request Desk.	Add Attachment
Amy Anderson	Apr 11, 2017 01:35 PM	Will return Monday April 17th . WOU# 20130079	Add Attachment
Shina Oladiti	Apr 10, 2017 10:08 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Apr 10, 2017 10:08 AM	It is in the OUTBOX.	Add Attachment
Shina Oladiti	Apr 10, 2017 09:14 AM	Everything is working fine. gives admin right. Let her sign the agreement form. A laptop bag is included with a charger.	Add Attachment
Shina Oladiti	Apr 10, 2017 09:11 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Apr 10, 2017 09:11 AM	Prepped and ready to be delivered.	Add Attachment
Kyle Arthenayake	Apr 05, 2017 02:05 PM	Will need banner, Microsoft Word and Excel. Internet options (IE, Firefox, and Chrome)	Add Attachment
Kyle Arthenayake	Apr 05, 2017 02:04 PM	Pick up on 4/11 and return 4/17	Add Attachment