Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 05, 2017 02:49 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150683 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25RV0B8GG7D	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715, Adobe CC201* subscription Serialized Desktop FEB2017 MOVE to SHARED DEVICE SUM/FALL2019;
	Wired NIC	38:C9:86:49:E0:0B
	Wireless NIC	28:F0:76:47:F6:F6
	Bluetooth NIC	28:F0:76:47:F6:F7

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Apr 05, 2017 03:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Apr 05, 2017 03:05 PM	Nothing seems to have been wrong.	Add Attachment
Megan Thibeault	Apr 05, 2017 02:57 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Kyle Arthenayake	Apr 05, 2017 02:51 PM	front desk has image	Add Attachment
Kyle Arthenayake	Apr 05, 2017 02:50 PM	Contact Info: Jennifer Rogers	Add Attachment Public
Kyle Arthenayake	Apr 05, 2017 02:49 PM	Hello! I'm a brand new worker in the Strategic Communication and Marketing office on the brand new computer that was recently installed here. When I try to open up Adobe InDesign, this error message pops up. It seems that Adobe Illustrator is not giving me this issue, so I'm not sure what's going on. Denise, Erin, or Kent may be a little more helpful if you're able to come in soon.	Add Attachment