Service Request Ticket

Service Request Information

CONTACT	Name	Hall, CM	Date	Apr 06, 2017 09:20 AM
	Department	College of Education	Phone	88731
	Location		Email	hallcm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100594 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	FFR2YN1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0078636
	Wired NIC	5C:26:0A:32:AD:C7
	Wireless NIC	58:94:6B:A6:FF:54
	Bluetooth NIC	1C:65:9D:AD:AF:8A

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	nwanderschied14@wou.edu	88925

Entered by	Date	Memo
Nick Wanderschied			Email Public
Entered by	Date	Memo
Nick Wanderschied	Apr 06, 2017 11:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Wanderschied	Apr 06, 2017 11:46 AM	did not resolve the issue because she did not want to uninstall and reinstall google chrome but she is fine for now with using IE or firefox	Add Attachment
Tim Taylor	Apr 06, 2017 11:03 AM	Task reassigned to Nick Wanderschied.	Add Attachment
Nick Wanderschied	Apr 06, 2017 10:47 AM	was not in her office	Add Attachment
Hallie Jensen	Apr 06, 2017 09:20 AM	She uses Facebook a lot with her work and she says that it has a virus or bug. She is able to access Facebook through her remote desktop but would like easier access. She is not able to click on anything with this virus	Add Attachment