Service Request Ticket - # 63217

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2017 10:29 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101294[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 2B11JQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:9E:C7:44

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Apr 07, 2017 03:28 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Apr 07, 2017 03:28 PM 
Returned his machine
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Bradley Karkanen Apr 06, 2017 11:09 AM 
Gave him a loaner. Computer is on standing desk 
being reimaged.
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Bradley Karkanen Apr 06, 2017 10:35 AM 
Task reassigned to Bradley Karkanen.
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Kirsten Fauser Apr 06, 2017 10:31 AM 
Priority changed from (3) Priority to (2) High Priority.
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Kirsten Fauser Apr 06, 2017 10:30 AM 
Contact Info: Mario Roldan de luna
mroldandeluna16@mail.wou.edu
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Public
Kirsten Fauser Apr 06, 2017 10:29 AM 
****This is an email****
I need my office suite updated.
CPU 20101294[Edit Inv]
Monitor 20160396[Edit Inv]

I need this ASAP because we have a presentation 
next Thursday and in order to present the 
results we need to work on the newest version. 

Thanks,
Mario Roldan
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