Service Request Ticket - # 63218

Service Request Information

CONTACT Name Brown, Dawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2017 11:18 AM
Department Business Services Phone 88171
Location Email brownd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130070[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag 8Z6NMX1 Description Dell Latitude E6530,i7-3540M(3.0GHz, 4M Cache)
Serial No. 8z6nmx1 Location Green Room-BK HAM radio

CPU Intel Core i7-3540M Processor (3.0GHz, 4M cache)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Captivate 7 WIN From P0091252, Adobe Production Prem CS6 from P0091252

Wired NIC F0:1F:AF:2C:37:86


Wireless NIC 6C:88:14:E3:5B:18


Bluetooth NIC 24:FD:52:36:D1:35

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Apr 11, 2017 11:01 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Apr 11, 2017 11:01 AM 
Delivered
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Bradley Karkanen Apr 11, 2017 10:22 AM 
CS6 installed.
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Bradley Karkanen Apr 07, 2017 04:05 PM 
CS6 Disc 1 is installing.
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Bradley Karkanen Apr 07, 2017 03:28 PM 
Adobe Captivate has been installed
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Bradley Karkanen Apr 07, 2017 02:45 PM 
All updates have been installed.
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Bradley Karkanen Apr 07, 2017 01:58 PM 
Task reassigned to Bradley Karkanen.
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Kyle Arthenayake Apr 07, 2017 01:55 PM 
Bring to office when done
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Tim Taylor Apr 06, 2017 01:56 PM 
Just added it  to domain. still needs everything else
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Tim Taylor Apr 06, 2017 11:41 AM 
has been sticked
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Tim Taylor Apr 06, 2017 11:34 AM 
picked up the laptop, came in a bag with its charger
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Tim Taylor Apr 06, 2017 11:33 AM 
Task reassigned to UCS Tech.
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Tim Taylor Apr 06, 2017 11:25 AM 
Task reassigned to Tim Taylor.
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Megan Thibeault Apr 06, 2017 11:18 AM 
****This is an email****
Hello,

Would someone be able to get the laptop 
20130070[Edit Inv] from my office and re-image it today? 

I'm in TH 103. 

Thank you,
Dawn Brown
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