Service Request Ticket

Service Request Information

CONTACT	Name	Mueller-Warrant, Piper	Date	Apr 06, 2017 12:22 PM
	Department	College of Liberal Arts and Sciences	Phone	88859
	Location		Email	muellerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160534 (opens in a new window)	Bldg/Room	NS 204
	Service Tag	HB4YMD2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HB4YMD2	Location	Smart Classroom Instructor's Station
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D2:BD:D7

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Apr 06, 2017 01:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Apr 06, 2017 01:19 PM	Installed the driver and software. Put a copy of the installers on the T drive	Add Attachment
Tim Taylor	Apr 06, 2017 12:33 PM	Task reassigned to Tim Taylor.	Add Attachment
Hallie Jensen	Apr 06, 2017 12:22 PM	**This is an email** Hello, Can someone please reinstall the device driver software (and any additional needed software) on computer # 20160534 in NS 204? It is the driver for the Infinity 1 digital camera attached to an Olympus microscope. The camera's # is 201400788. The program is Lumenera Infinity Analyze. I had a copy of the disc but someone from UCS borrowed it when they did lab reimaging & it was never returned. I believe the software may also be available to download from the company if you can't find the disc in the UCS library. Room 204 is open all day today, tomorrow, & Monday. The first day we need to use the program for class is next Tuesday, 4/11/17. Thanks so much! Piper	Add Attachment