Service Request Ticket

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Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Apr 06, 2017 01:38 PM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141274 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX3SZG944	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2011 Std for MAC from XXXX2014004298; UPG with Microsoft Capmus Agreement to Office 2016 for MAC; transferred from 20120660 Adobe Photoshop Extended CS4 Mac from P0074268
	Wireless NIC	E0:AC:CB:6C:ED:B8
	Bluetooth NIC	E0:AC:CB:6C:ED:B9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Kyle Arthenayake	Apr 24, 2017 09:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	Apr 24, 2017 09:23 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyle Arthenayake	Apr 24, 2017 09:23 AM	look for old computer and update inventory	Add Attachment
Ranjit Kayastha	Apr 14, 2017 11:56 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Apr 14, 2017 11:56 AM	gave her admin rights, add 3 printers, setup network drives, installed thunderbird and also setup RMC	Add Attachment
Ranjit Kayastha	Apr 14, 2017 11:07 AM	Moved in AD to FacStaff-Writing Center-Computers	Add Attachment
Megan Thibeault	Apr 14, 2017 07:14 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Apr 14, 2017 07:14 AM	make sure user is an admin, gets printers and network drives setup	Add Attachment
Shina Oladiti	Apr 13, 2017 12:36 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Apr 13, 2017 12:35 PM	**This is an email** Tomorrow would be great! I've got class and meetings for much of the day, but I should be at my desk at 11:00.	Add Attachment
Shina Oladiti	Apr 13, 2017 12:18 PM	CS4 Photoshop Extended is been installed.	Add Attachment
Shina Oladiti	Apr 13, 2017 11:59 AM	**This is an email** I've already moved all my files; however, I would like to transfer the Photoshop over. Thank you!	Add Attachment
Tricia Flaherty	Apr 13, 2017 11:46 AM	T:\Adobe Photoshop\PhotoshopExtendedCS4MAC	Add Attachment
Shina Oladiti	Apr 13, 2017 11:10 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Apr 13, 2017 11:10 AM	*************************** Update in AD ***************************	Add Attachment
Shina Oladiti	Apr 13, 2017 11:09 AM	Prepped and ready for delivery, it is back on the inventory counter.	Add Attachment
Shina Oladiti	Apr 13, 2017 11:09 AM	WOU background is been installed. Waiting on her email response before installing CS4.	Add Attachment
Shina Oladiti	Apr 13, 2017 11:02 AM	Left VM, to check if she would like to transfer CS4 to her new laptop and also if she would need help transferring her files as well. Would follow up with email.	Add Attachment
Tim Taylor	Apr 10, 2017 04:23 PM	Everything done except the WOU background from self service wont install	Add Attachment
Shina Oladiti	Apr 10, 2017 09:25 AM	imaging completed working on the rest of the updates.	Add Attachment
Tricia Flaherty	Apr 06, 2017 01:43 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 06, 2017 01:43 PM	The laptop is on shelf by ITC008 Inventory counter	Add Attachment
Tricia Flaherty	Apr 06, 2017 01:38 PM	W#20141274 will be GFA replacement for MacBook Pro 13 W#20120660; Ask her if she needs the older CS4 Photoshop Extended transferred to this new laptop and be aware that it may not be compatible with 10.11 or 10.12 see workaround below if she still needs this: https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html (bottom of this page has specifics for CS4 install on Sierra) She may need help with large picture transfer so discuss with her wether she has backed those up or not as this laptop HArd Drive is smaller then her previous MacBook Pro	Add Attachment