Service Request Ticket - # 63232

Service Request Information

CONTACT Name Schoenfeld, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2017 03:20 PM
Department Natural Science/ Earth and Physical Science Phone 88165
Location Email schoenfeldw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100849[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 5S2RDQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079888 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D8:C5:C1

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Apr 07, 2017 10:13 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ranjit Kayastha Apr 07, 2017 10:13 AM 
Removing all from Domain and adding it back to
Domain fixed it.
 Add Attachment
Ranjit Kayastha Apr 06, 2017 03:50 PM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Hallie Jensen Apr 06, 2017 03:20 PM 
****This is an email****
 Hey so there are some problems with computers in
the physics lab NS 217. Computers 20100849[Edit Inv],
20100851[Edit Inv] cant log into the network, imma power
cycle them but it's odd. Also computer 20090556[Edit Inv] is
refusing to find network printers.
 Add Attachment