Service Request Ticket

Service Request Information

CONTACT	Name	Dougherty, Jessica	Date	Apr 07, 2017 12:35 PM
	Department	College of Education	Phone	88929
	Location		Email	doughertyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20131070 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Xerox P3250/D Monochrome Laser Printer
	Serial No.	MXV112228	Location	Going to PDR
	Model	P3250/D	Hostname
	Notes	duplex, 30ppm, USB 2.0 with cable, 1200 dpi image, 250 sheet paper capacity;	Ink/Toner Refill

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 02, 2017 10:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	May 02, 2017 10:23 AM	Her machine was local which she would like to keep it that way. She has a new toner now for her machine.	Add Attachment
Shandelle Plasker	Apr 10, 2017 10:44 AM	**This is an email** Hi Jessica, I got your request for low toner for one of your Xerox 3250 printers. I would like to talk to you about this and why it would be a good idea to purchase toner through us. Is there a good time we could chat on the phone? I do leave today at 3 and will arrive tomorrow at 10. I also left you a voicemail but was not sure if email or voicemail was the best way to reach you. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Apr 10, 2017 10:40 AM	Left Voicemail	Add Attachment
Ranjit Kayastha	Apr 07, 2017 12:55 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Hallie Jensen	Apr 07, 2017 12:35 PM	Hi, I'm faculty in the College of Education in RWEC 126 & have a printer that is running out of toner. It's # is 20131070. Do I schedule a replacement with you? Thanks, Jessica	Add Attachment