Service Request Ticket - # 63246

Service Request Information

CONTACT Name Kunze, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2017 02:14 PM
Department Behavioral Sciences Division Phone 88344
Location Email kunzel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20091198[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860/DN Color Laser Printer
Serial No. HAV134059E Location PDR

Model P8860/DN Hostname psycolor.wou.edu
Notes NOT A STUDENT TECH PRINTER IP:140.211.116.15 Ink/Toner Refill

Wired NIC 00:00:AA:D2:AC:B9

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 12, 2017 10:12 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Apr 12, 2017 10:12 AM 
****This is an email****
Hi Shandelle~ It works!  It works!

Thanks a ton!

Also, thank you SO MUCH for finding a free
maintenance kit.  I really appreciate it.

Best, LK  : )
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Shandelle Plasker Apr 12, 2017 10:12 AM 
****This is an email****
Hi Linda,

Sorry this email is so late. I am still working on
the printer. I found the issue but have not tested
since I fixed it. I will come down tomorrow to
test but if you have tried since then will you let
me know if it worked.

Also, We had a few maintenance kits from when our
student labs were your model printer. I just put
one of those into your machine so you will not
have to purchase one:).
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Shandelle Plasker Apr 10, 2017 10:34 AM 
The Server was set to black and white print only.
It happens sometimes after the server does
updates. The settings are now set right but the
computers are not pulling what the driver says to
pull. Waiting a few hours to see if its just time
it needs.
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Kyle Arthenayake Apr 07, 2017 02:14 PM 
****This is an email****
Hi~ New request.

Our color printer is still not printing in color.
There are plenty of ink cartridges in the machine.
 It worked right after the tech investigated it
this morning.  He had me print a test copy and it
worked for that one copy, but it hasn't printed in
color since.

From what I understand, that printer is in need of
a maintenance kit.

Can someone please take a look?  It is located in
Todd 317.

WOU id#20091198[Edit Inv]

I am sending the request again because I've had 3
professors today looking to print in color and its
not working.

Thanks a ton for your assistance.
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