Service Request Ticket - # 63249

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2017 08:06 AM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130735[Edit Inv] (opens in a new window) Bldg/Room TODD 335
Service Tag 35F6M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35F6M02 Location Loaner

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918,

Wired NIC 34:17:EB:9A:B3:49

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 10, 2017 09:03 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 10, 2017 09:03 AM 
printer was missing off of krusty. 

fixed
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Megan Thibeault Apr 10, 2017 08:43 AM 
Task reassigned to Megan Eichler.
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Kyle Arthenayake Apr 10, 2017 08:06 AM 
every time she prints it changes it in fax.
Selects my printer, then hits print and changes it
to fax. Has tried restarting printer and computer.
Has been trying to print to printer  RWEC 139. Has
tried printing to other printers and can
successfully accomplish that
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