Service Request Ticket

Service Request Information

CONTACT	Name	Strapp-Johnson, Chehalis	Date	Apr 10, 2017 08:53 AM
	Department	Behavioral Sciences Division	Phone	88316
	Location		Email	strappc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141253 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5BWHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5BWHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:03:15

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Apr 11, 2017 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Apr 11, 2017 03:58 PM	The error was with the program printkey2000. She doesn't use that program so I uninstalled it.	Add Attachment
Tim Taylor	Apr 11, 2017 03:28 PM	Task reassigned to Tim Taylor.	Add Attachment
Nick Wanderschied	Apr 10, 2017 10:01 PM	Email: Thanks for the update and your help resolving problems with my computer. When I returned after class and logged into my computer, the error message from this morning reappeared. I've attached a screen shot that shows what is appearing. It is appearing every 30 seconds on my computer. What should we do at this point?	Add Attachment
Nick Wanderschied	Apr 10, 2017 10:00 PM	Task reassigned to UCS Tech.	Add Attachment
Nick Wanderschied	Apr 10, 2017 10:00 PM	she says the issue is persisting so I guess the move would be a re-image	Add Attachment
Nick Wanderschied	Apr 10, 2017 10:06 AM	ran malware bytes and emailed to follow up on whether or not that worked	Add Attachment
Megan Thibeault	Apr 10, 2017 09:04 AM	Task reassigned to Nick Wanderschied.	Add Attachment
Kyle Arthenayake	Apr 10, 2017 08:53 AM	error message saying,"warning invalid picture type", hits okay and comes back after thirty seconds	Add Attachment