Service Request Ticket - # 63256

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2017 09:56 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150044[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706VFY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:62:B0


Wireless NIC AC:29:3A:9E:C4:27


Bluetooth NIC AC:29:3A:9E:C4:28

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Apr 10, 2017 02:41 PM 
Task reassigned to Tim Taylor.
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Tim Taylor Apr 10, 2017 02:41 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Apr 10, 2017 02:41 PM 
Shina fixed the printing issue with W#20150044[Edit Inv]
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Tim Taylor Apr 10, 2017 02:33 PM 
Did first aid on the drive of W#20150027[Edit Inv] and now boots
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Tim Taylor Apr 10, 2017 02:19 PM 
Task reassigned to UCS Tech.
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Tim Taylor Apr 10, 2017 02:19 PM 
W20150037 booted fine
W20150027 wont boot and I brought it back and is
on the counter across from the student techs
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Tim Taylor Apr 10, 2017 01:55 PM 
Task reassigned to Tim Taylor.
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Nick Wanderschied Apr 10, 2017 11:43 AM 
Task reassigned to UCS Tech.
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Nick Wanderschied Apr 10, 2017 11:43 AM 
room wasnt open
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Nick Wanderschied Apr 10, 2017 11:11 AM 
Task reassigned to Nick Wanderschied.
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Kyle Arthenayake Apr 10, 2017 09:56 AM 
Hello -

I have 3 computers with issues in ITC 210

Dead / not completing start-up:

    20150027[Edit Inv]
    20150037[Edit Inv]

No printing to "Hood" laser printer (using either
printer name):

    20150044[Edit Inv]
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