Service Request Ticket - # 63269

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2017 01:36 PM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150408[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRD0LADV30 Location PDR 2023 Giveaway

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe CC2015 "Named user" since JAN2015(install Adobe CC Desktop and any Apps she wants downloaded-not serialized)

Wired NIC 38:C9:86:3F:FA:C9


Wireless NIC A4:D1:8C:60:11:5C


Bluetooth NIC A4:D1:8C:60:11:5D

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 17, 2017 10:19 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 17, 2017 10:19 AM 
No PS chip in the copier, mac users can't print to
the copier.
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Megan Thibeault Apr 17, 2017 10:02 AM 
left vm
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Megan Thibeault Apr 17, 2017 09:35 AM 
I think that there is no PS module in the copier,
called pacific office they should be calling me back
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Nick Wanderschied Apr 12, 2017 11:29 AM 
Task reassigned to Megan Eichler.
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Nick Wanderschied Apr 12, 2017 11:29 AM 
no clue
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Nick Wanderschied Apr 12, 2017 09:24 AM 
Task reassigned to Nick Wanderschied.
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Ranjit Kayastha Apr 11, 2017 03:29 PM 
Status changed from (2) Scheduled to (1) Pending
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Tim Taylor Apr 11, 2017 03:17 PM 
Called left a voicemail for availability
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Kirsten Fauser Apr 11, 2017 09:53 AM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Apr 10, 2017 09:30 PM 
I'm guessing its the copier, which has copier codes.
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Kirsten Fauser Apr 10, 2017 01:36 PM 
Would like the Creative Arts printer added to 
their laptop. 
Available 4/11 12:30-3
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