Service Request Ticket - # 63276

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2017 02:41 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130284[Edit Inv] (opens in a new window) Bldg/Room HL 1st Floor
Service Tag Description Wyse P25 zero client 32MB FLASH/512MB #909569-01L
Serial No. 9F2DM606949 Location HL REF Station #18

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2013 from P0091580, Microsoft VDA subscription from P0091580, VMWare View 5 Premier from P0091580

Wired NIC 00:80:64:B3:30:84

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Apr 10, 2017 03:58 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 10, 2017 03:58 PM 
Task completed.
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Shina Oladiti Apr 10, 2017 03:57 PM 
The monitor is bad and i swapped it with
W#20121097[Edit Inv]. the old monitor WOU number is W20090219.
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Shina Oladiti Apr 10, 2017 02:44 PM 
Task reassigned to Adeshina Oladiti.
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Kirsten Fauser Apr 10, 2017 02:42 PM 
Computer located on first floor
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Kirsten Fauser Apr 10, 2017 02:41 PM 
When a student tries to log into the computer the 
computer goes to the welcome screen and then goes 
black.
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