Service Request Ticket - # 63282

Service Request Information

CONTACT Name Smith, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 11, 2017 08:44 AM
Department Phone 88043
Location Email smithmj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160837[Edit Inv] (opens in a new window) Bldg/Room PP 114
Service Tag Description Xerox VersaLink C400 Color Printer #C400/DN
Serial No. 7HB456147B Location Physical Plant Color Laser, Jessica Olson's Office

Model C400/DN Hostname hardhat.wou.edu
Notes Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages NETWORKED IP ADDRESS:140.211.114.36 Ink/Toner Refill

Wired NIC 9C:93:4E:65:30:6F

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 21, 2017 07:26 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Apr 21, 2017 07:26 AM 
This has been delivered and setup. Invoice has
been signed and turned in.
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Shandelle Plasker Apr 14, 2017 04:43 PM 
****This is an email****
Hi Michael,

I was informed that you have a jack all setup for
your new printer. Is there sometime on Monday
before 3 that I could come down and set it up? If
not Monday maybe Tuesday?


Thank you,
Shandelle Pepper
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Shandelle Plasker Apr 14, 2017 04:39 PM 
They have a Jack setup now for this.
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Shandelle Plasker Apr 13, 2017 10:29 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Apr 13, 2017 10:24 AM 
Called and asked him to contact telecom to make
sure there is an active jack for the printer.
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Courtney Croy Apr 11, 2017 08:44 AM 
EQUIP SETUP: A Xerox Printer W# 20160837[Edit Inv] is to be 
networked and set up for Michael Smith in PP 117. The 
printer is located in ITC 008 on the floor at the end of the 
counter by my desk.
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